Quality and assurance
We know how important it is for our customers to have their holiday properly organised, and therefore want to ensure the fun begins before you book. Vacanceselect wants you to enjoy a relaxing and carefree holiday. Should you require assistance at anytime we operate a 7 day 24 hours a day Duty Office.
We recommend for a carefree holiday, all our customers must have a personal travel insurance policy.
Our customer’s judgements are of utmost importance to us, and therefore your suggestions are highly appreciated.
This is the reason we entrust the further handling of your holiday to :
Vacanceselect UK Ltd
16 Kennedy Street
Manchester
M2 4BY
Tel 0161 241 7637
Email info@vacanceselect.co.uk
For all bookings - please Click Here for Arrival and Departure instructions
Frequently Asked Questions
We have detailed our most frequently asked questions in order to help you make your holiday choice.
If you have any other questions please feel free to email them directly to us.
Question: How much booking deposit do I have to pay?
We require a booking deposit of £100.00 for each week booked (£150.00 for 9, 10, 11 and 12 nights).
Question: What is the €50 deposit?
Answer: When you arrive and are shown to your accommodation you will be asked to check the cleanliness and that all the self catering equipment is supplied. Once happy we then ask for a €50 cash deposit. This is held as a bond until your departure against any small breakages in the accommodation and so that you leave the accommodation clean and tidy as received. Our representatives will arrange a check out time with you the day before your departure. Please note that check outs must take place between 08:00 am and 10:00am on the day of departure, being either Tuesday, Thursday or Saturday (or on Camping Duinrell the arrival and departure days are Monday and Friday only). If you need to depart on a different day or before 08:00 please note that the €50.00 deposit is forfeited. Our campsite representatives are bound by the European working time directive and are unable to attend check outs outside our advertised periods.
Question: Is our holiday money protected?
Answer: Yes all monies paid to us are covered by the T.T.A (Travel Trust Association) all funds are placed in a Trust account administered by the TTA. Each Booking is protected by a fidelity policy to a minimum value of £11,500.00.
Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?
The Three main reasons we are competitive are:
1. We sell direct to the customer and not through a Travel agent. As we do not sell through Travel Agents we can pass on savings of between 15 - 22% commissions which are built into the larger operator’s prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process. It is also cheaper to book directly online as booking by the telephone will incur higher prices.
2. We are a brochure less Holiday Company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month's old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.
3. The majority of our bookings are done over the internet. This enables us to reduce our overheads of people to answer telephones. Bookings can be made by telephone but carry a booking fee of £25.00
Question: Can I request a brochure?
Answer: No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant our prices are fluid and adjust accordingly to demand and when the enquiry is made. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.
We do print some in resort literature which can be picked up from our receptions at any of our campsites.
Question: Does your accommodation have decking?
Answer: All our Grand Comfort mobile homes have deckings (except Union Lido where they are not permitted). All other mobile homes need to be checked in the accommodation description on the campsite page. If they have decking it will say "wooden terrace". Lodgetents have a wooden decking. Chalet Tents do not have decking. Please check at the time of booking if you are not sure. We hold detailed information on each campsite and can give you an exact answer.
Question: Is your accommodation Air Conditioned?
Answer: All the Grand Comfort has air conditioning. Cottage Deluxe have Air conditioning where indicated on the campsite pages. Le Grand, Cottage Caravan and Chalet Tent do not have Air Conditioning.
Questions: Do you provide a BBQ?
Answer: Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.
Question: What’s included in the price?
Answer: Our accommodations are equipped for 6 persons. All cooking utensils and crockery are provided. Exterior patio furniture including parasol, sunloungers and deckchairs are provided.
Question: Can we hire Bed Linen & Towels?
Answer: Yes, bed linen and towel hire can be added at the time of booking. If you indicate in the booking process that you would like bed linen and towels then we calculate the amount by the number of people in your booking. Prices are as follows:
1 Double Bed Linen set £13.50
1 Single Bed Linen set £9.00
1 Towel Set (bath towel hand towel tea towel) £7.20
1 Travel Cot £1.35 per night
1 High Chair £1.35 per night
1 Baby Bath & Changing Mat £1.80 per night
An administration charge of £25.00 is applied if ‘hire items’ are added at a later stage after initial booking.
Question: Do you have Representatives on Site?
Answer: Yes we do.
Question: Do you have a children’s club?
Answer: We run our own clubs on the majority of our Selectcamp campsites. Most of our Camp2Relax & Camping Selection campsites run childrens clubs in July and August .Children's clubs are free of charge. Again we reiterate it's one of the reasons why we can sell the holiday at a better price.
